It was another hour before we got our second room. We're sorry the desk clerk said were doing the best we can.

While the front desk was checking us in for the two rooms the other agent gave one of our rooms away to someone that was just checking in. None of them could understand that this is not the way to address reservations.Īfter three hours we were told they had our two double rooms ready. Front desk Supervisor and manager keep telling us there doing the best they can. We would have to keep getting in line and hope there were rooms ready. In the mean time dozens of guest were given rooms. Said we would have to get back in line and try again. They would not text or email us when our rooms were ready. Instead of giving us the next available double rooms we were again told to check back in a half hour. We had reservations for two double rooms. So we tried an hour later waited 20 minutes in line only to be told rooms were not ready. We waited in line to check in only to be told to try back in an hour. They don't know the first thing about running a hotel or what customer service is all about. Deck clerks Supervisor and manager are totally clueless. We had reservations for One night on Octocheck-in was supposed to be 3pm. This is by far the worst hotel any of us have ever stayed in. 'Churchill Downs to build hotel at its Maine casino'. 'Oxford Casino sold to Kentucky Derby operator'. 'Oxford Casino to be sold for $160 million'. ^ 'Oxford Casino nets $30M in first 6 months'.^ 'Maine casino opponents give up recount challenge'.^ a b Form 10-K: Annual Report (Report).In November 2017, the hotel, new dining venues, and an expansion of the gaming floor opened. Ĭhurchill Downs announced a $25-million expansion plan for the casino in April 2016, including the addition of a hotel. The acquisition was completed in July 2013. In March 2013, Black Bear Development agreed to sell the casino to Churchill Downs Inc. Early in its development, the project was called the Black Bear Four Season Resort and Casino. The casino was approved by voters in a statewide referendum in 2010, and opened on June 5, 2012. There are three eateries at the property. The hotel is four stories, with 107 rooms. It has 27,000 square feet (2,500 m 2) of gaming space, with 970 slot machines and 28 table games. The Oxford Casino is a hotel and casino in Oxford, Maine, owned and operated by Churchill Downs Inc.

Oxford casino and hotel